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Four Questions (ish) To Ask Your Carpet & Upholstery Cleaner

We want to grow our business and have happy customers after each job, the competitive nature of our business means there are some operators who cut corners, don't get trained or both, but it doesn't become apparent until they are on the job or after they have left! If you're unsure about who to get to provide carpet cleaning, the following questions may help you decide.

What's your process?
We've all seen the flyers and Facebook posts. We believe that there are many different types of carpet cleaners out there offering services at different prices matching their individual situations.  From our position, can you run a profitable business charging the £10, £15 or even £20 per room? Without disrespecting any cleaners out there, How many rooms must be cleaned daily to cover your costs? How many must then be cleaned to then earn your wage? Carpet cleaning is hard work so if you're booking so many jobs, how long are you spending on each?
Professional Carpet & Upholstery Cleaners know the cost of training, professional equipment and the different methods of marketing - If you've completed the appropriate training then you know the cleaning process will take time and a certain level of knowledge and skill, it's not just about splashing water onto carpets and upholstery. Ask your Carpet & Upholstery Cleaner their cleaning process and be confident in what they are doing.

Are You Insured?
There are people who don't insure themselves against accidents, after all - we're human and can all make mistakes or have that unforeseen problem crop up at precisely the wrong moment! It's best to know you're not going to be liable for damages of any kind.

Are you professionally trained?
Training is an essential part of our trade - would you let a plumber work on your central heating system if he wasn't trained? Would you let the electrician re-wire your house without training? Just like those trades, there's lots more to Carpet & Upholstery Cleaning than what you actually see. Be confident that training is has been part of the startup and maintenance of their business.

How do we know how good you are?
There are lots of ways to see references/reviews. Checkatrade and Facebook are two common methods, ask if there are any other services you can check like, Bark or Rated People. A tradesman can't be on all of them but you may find them on one or two!

In short, you need to ensure you have the right company for the job - if that's super low cost...great! Be sure you and your chosen operator are happy with your requirements, there shouldn't be too much to go wrong from there.


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